1. Monthly subscription
EVRDeck, Inc. charges $200 USD monthly per subscribed location, plus any applicable taxes disclosed before payment. This is a month-to-month software subscription, billed in advance and automatically renewed monthly until canceled. There is no annual commitment or cancellation fee. Your accepted order, checkout, or subscription confirmation identifies the subscribed locations, recurring total, activation date, and next billing date.
2. How to cancel
Email admin@evrdeck.com with the subject ‘Cancel subscription,’ or call our business line at 323-421-7199. Include your business name, account email, and the location or locations you wish to cancel. You do not have to give a reason. We may verify that the request comes from an authorized account representative; do not send a password or payment-card number.
A cancellation request received before the next renewal stops that renewal, with no additional notice period required. We confirm the request and the effective end date by email. The request’s receipt time, rather than the time we finish processing it, determines whether it was timely. If we charge after receiving a timely cancellation, we refund that charge. If you do not receive confirmation, contact us to ensure the request was received; retain your original request.
3. When cancellation takes effect
Cancellation normally takes effect at the end of your current paid billing period, and access continues until then. You may request earlier account closure; it does not create a prorated refund for unused days. Canceling one location does not cancel other subscribed locations. We will identify the remaining locations and recurring charges in the confirmation.
For example, if your confirmation lists November 5 as the next renewal and we receive your cancellation on October 20, the November 5 charge is stopped and access continues to the end of the already-paid period. This example illustrates timing only. Your actual subscription confirmation controls the dates. Stopping texts, deleting a browser shortcut, or not using the software does not cancel recurring billing.
4. Refund eligibility
A started monthly subscription period is generally nonrefundable. We do not ordinarily prorate for mid-month cancellation, unused service, a change of mind, or results that differ from expectations. EVRDeck does not guarantee revenue, compliance, customer retention, or transaction approval.
We refund verified duplicate or erroneous subscription charges, charges collected after timely cancellation, and a paid subscription period that we cannot activate or deliver as agreed. If EVRDeck permanently discontinues paid service without your breach, we refund the unused prepaid portion. Refunds required by applicable law remain available. There is no physical product to return, and we do not require a return shipment.
5. How to request a refund
Email admin@evrdeck.com or call 323-421-7199. Provide your business and account email, the affected location, charge date and amount, invoice or transaction reference if available, and a brief description of the issue. Do not send full card or bank details. Raise billing issues promptly so we can investigate; this policy does not shorten statutory rights or impose a deadline that overrides them.
We review the request against the subscription and payment records and notify you of the decision or information needed. An approved refund is initiated to the original payment method within 10 business days after approval, unless a legal or payment-provider restriction requires another lawful method. Your financial institution or payment provider may take additional time to post the funds. We do not deduct a processing fee from a refund for a verified erroneous or duplicate charge.
6. Records after service ends
Contact us before your subscription ends to arrange retrieval of available office records. We will also handle retrieval requests received within 30 days after service ends, subject to verification, available records, legal holds, and applicable privacy requirements. Keep independent copies of records your business must retain. Ending a subscription does not guarantee permanent storage or continued access. Retention and deletion are governed by the Privacy Policy and applicable obligations.
7. Contact and applicable rights
EVRDeck, Inc. · admin@evrdeck.com · Business line: 323-421-7199 · Business mobile: 818-319-8211. Mailing address: 4100 W Alameda Avenue, Suite 361, Burbank, CA 91505.
This policy forms part of our Terms of Service. Nothing in it limits nonwaivable rights, a legally required refund, or a good-faith billing dispute. The policy published when you subscribed applies unless a lawful change is communicated under the Terms of Service.